Turn customer inquiries into an FAQ draft
Group support inbox questions by theme, draft FAQ answers with source evidence, and list what still needs a human answer.
Official sources: 1 · Hands-on test not recorded
What you will make
Grouped inquiry themes, FAQ answer drafts and an unanswered-questions list
Illustrative result
Theme: shipping delays (23 inquiries) — FAQ draft: 'Orders ship within [verify] business days.'
What you need
- An inquiry log export you are authorized to process
- ChatGPT
- Customer names, emails and order details redacted before any external AI tool
25 estimated minBeginnerEstimated cost: FAQ drafting costs $0 with ChatGPT Free using an authorized inquiry log; large exports may hit file-upload limits. (USD)
Follow the steps
- 1Prepare the source
- 2Cluster the questions
- 3Draft the FAQ
- 4Finish the task
- 5Check the result