Turn customer inquiries into an FAQ draft

Group support inbox questions by theme, draft FAQ answers with source evidence, and list what still needs a human answer.

Official sources: 1 · Hands-on test not recorded

What you will make

Grouped inquiry themes, FAQ answer drafts and an unanswered-questions list

Illustrative result

Theme: shipping delays (23 inquiries) — FAQ draft: 'Orders ship within [verify] business days.'

What you need

  • An inquiry log export you are authorized to process
  • ChatGPT
  • Customer names, emails and order details redacted before any external AI tool
25 estimated minBeginnerEstimated cost: FAQ drafting costs $0 with ChatGPT Free using an authorized inquiry log; large exports may hit file-upload limits. (USD)

Follow the steps

  1. 1Prepare the source
  2. 2Cluster the questions
  3. 3Draft the FAQ
  4. 4Finish the task
  5. 5Check the result