Choosing a tool
- The real Microsoft buying decision is no longer yes-or-no on AI. It is whether free Copilot Chat is enough or whether the paid in-app Copilot layer deserves standardization.
- The Standard and Premium bundles already include the Microsoft 365 base plan and Copilot. Add an existing base-plan cost only when modeling the separate Copilot add-on; adding it to a bundle would count the suite twice.
- Copilot Business pays back best when the team's high-frequency work is inside Teams, Outlook, Word, Excel, and SharePoint, not in a separate knowledge hub.